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TRU SUPPORT DESK

WELCOME TO TRUSUPPORT DESK

In order to make support requests easier to solve and track, we have implemented a support ticket system. 
Each support question is given a unique ticket number which can be used to track the progress and response of your request. 
For your convenience you do not need to register. Please use the guest login below to submit your ticket. 🙂 

If you do not see your TRU SUPPORT DESK response in your inbox after submitting be sure to check your spam/trash folder. Be sure to mark the email “Not spam” or white-list the email. Use the following links to learn how you white-list in Gmail, Live Mail, Yahoo Mail.

Support Desk Hours


9:00 AM
- 5:30 PM 
MST (Mountain Standard Time) - Monday - Friday

We will aim to answer your tickets within a timely fashion. Please allow some time especially on weekends as time-zones vary and certain question need to be dealt by specialist personnel that might be in a different timezone to you.

If your ticket is not answered within a few hours please resend - computers do go wrong and something might have happened to lose your request - it shouldn’t happen but … you never know.

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